Where is EasyTechCare available?
easyTechCare is available in the Greater Toronto Area, Montreal, Ottawa, Hamilton, and the Niagara Region and will soon be available in other parts of Canada.
Are there limitations to what will be repaired?
All failed components in your computer, as well as keyboards, monitors, and mouse, will be repaired or replaced. Peripherals such as printers and scanners are not covered. For hardware repair, there is a $500 yearly limit per computer covered under EasyPlanTwo or EasyPlanThree. For software repair under EasyPlanThree, there is an limit of $300 or 2 home visits yearly to resolve problems. It may not always be possible to save data, and we recommend you backup your data and store it in a safe place. We would be happy to discuss these and other safety issues with you. Damage or repairs as a result of virus or spyware are not covered.
How long will I wait for a response to my questions?
Our goal is to deliver the support that you've imagined in the first place. We understand that your time is valuable so our wait times are targeted to be under 5 minutes. And generally, our average actual wait time is even lower than that.
Can I buy a membership for my friend or family member?
Yes, our membership programs make excellent gifts for friends and loved ones.
Do you support software problems?
Yes, unlike most technical support services, we support not only your hardware, but also the Microsoft operating system and the Office suite of products, in order to keep you productive.
Are the memberships transferable?
You may transfer your membership coverage from one PC to another if you've purchased a PC.