easyTechCare Membership Terms of Service
By completing the registration process, easyTechCare Inc. members agree to the following terms:
1. Supported Hardware and Software
Subject to the plan elements selected, Membership Services includes online and telephone technical support services and personal computer component repair/replacement coverage (where applicable) for the following operating systems:
PC Computer systems must meet the minimum requirements:
Operating System: Windows XP or newer PC System: Intel Pentium IV processor, or AMD processor equivalent. We also provide coverage for Mac users with OS X 10.5 or newer.
Microsoft® Windows® XP Home Edition
easyTechCare Inc. will fix computer problems related to malfunctions and assist Members in running the software below, but will not instruct Members on how to use the software. As an example, if a Member cannot start MS Outlook, easyTechCare Inc. will provide the support needed to start the program. If the Member wants help configuring options, or composing email then easyTechCare Inc. will assist as circumstances permit or direct the Member to the software's publisher or a tutorial website.
Selected Software applications include but are not limited to:
Microsoft® Internet Explorer
2. Availability of Services
easyTechCare Inc.'s technical support services and products (collectively, "Membership Plans") are available for one (1) or more PC computer systems registered under easyPlan, easyierPlan, easiestPlan or our Ultimate Desktop or Notebook programs. On-line technical support is available 24/7 subject to the terms of your Membership Plan. Telephone support and in-home repair services are available within our markets during business hours:
Monday to Friday - 9:00am to 6:00pm
Closed on Sundays and select holidays: Good Friday, Victoria Day, Canada Day (July 1), Labour Day, and Thanksgiving, Christmas Day, and New Year's Day. We close at 2:00pm on December 24th and December 31st.
3. easyTechCare Inc.'s Responsibilities
easyTechCare Inc. will do its best to resolve Members' computer problems for Registered PC Computers. We will attempt to resolve such problems in a professional and timely manner, considering the circumstances and nature of such technical problems. Response times may be delayed due to research and inquiries, as necessary. easyTechCare Inc.'s technical support does not guarantee every request for technical support will be resolved to the Member's satisfaction, and easyTechCare Inc.'s responses constitute only technical advice. Technical problems that arise may be the result of software or hardware errors that may not be correctable or are too difficult to resolve online or by telephone. easyTechCare Inc. may refer Members directly to the hardware or software manufacturer or developer where certain guarded proprietary information limits our ability to resolve a computer problem.
4. Member Responsibilities
Upon easyPlan registration, each member must complete an online profile for each computer system they wish to cover under their easyPlan. Members should notify easyTechCare Inc. of changes to their easyPlan by updating their profile in the event a Member upgrades or changes a Registered System. Prior to seeking technical support or hardware repair services, the Member is solely responsible for adequate protection and backup of data, computer software, and/or hardware. The Member understands and acknowledges that neither easyTechCare Inc. nor any of its third-party product or service providers shall be responsible for lost data or work delays resulting from technical support services or products provided by easyTechCare Inc..
5. Repair Services and Parts Replacement
Computer software repair coverage provided under the appropriate membership plan shall only be available to the member at least 30 days after the effective date of a new or upgraded registered membership. There is a maximum coverage limit of $500 per year, per computer or 2 In-Home visits. This includes parts and labour. In-Home Repair Services provided under the appropriate membership plans is provided by EasyTechCare Inc. or its third party service providers. easyTechCare Inc. will call the member by the next business day to schedule the on site call.
PC computer and component repair and replacement coverage provided under appropriate membership plans shall only be available to members at least 30 days after the effective date of a new or upgraded registered membership. There is a maximum coverage limit of $500 per year per computer, including parts and labour. In-Home repair services provided under easier Plan, easiestPlan, or Ultimate Desktop/Notebook plan are provided by easyTechCare Inc. or its third-party service providers. easyTechCare Inc. will call the member by next business day to schedule on-site calls. Should a member’s computer be located outside the GTA, easyTechCare Inc. may require the Member to arrange transportation of the computer to our office (or a third-party service provider) at the member's cost. easyTechCare Inc. reserves the right to change third-party service providers without notice. Replacement components (and associated labour) covered under the plans defined above shall be limited to available compatible parts.
Covered components are limited to:
All components of the computer are defined as being “in skins”, or inside the computer casing. Not included in this definition are laptops, external components such as printers, monitors, scanners, or peripherals of any type
easyTechCare Inc. makes no representation, nor does it guarantee exact replacement parts. Members agree that easyTechCare Inc. or third-party repair service providers have sole discretion to use new, refurbished, or reasonably comparable parts. All repairs and replacements come with a 90 day guarantee. No repair services or replacement parts are available for handheld devices.
6. Optional Services
Optional services for network installations, software or hardware upgrades, trade-ins, and other support services outside the scope of standard services are available on an hourly basis. Additional service charges will apply and will be quoted on a case-by-case basis. easyPlan Members enjoy preferred labour rates.
7. Third-Party Link and Content Disclaimer
Links contained in easyTechCare Inc.'s website may send users to an external website. Such websites are not under the control of easyTechCare Inc. and we are not responsible for the content of any external website or any site linked from our website. easyTechCare Inc. provides these links only as a convenience, and the inclusion of any link does not imply an endorsement of the website or its contents. All users use materials and information in third-party websites at their own risk.
9. Renewal and Cancellation of easyPlan Memberships
Each easyPlan membership will automatically renew for another term equivalent to the original term's length as of the enrolment date (the "Anniversary") of Member's original plan at the annual fee and plan type in effect at the time of renewal, unless the Member notifies easyTechCare Inc. thirty (30) days prior to the Anniversary that the Member elects not to renew the membership. The Member must contact EasyTechCare Inc.'s Customer Service Center at 416-987-3279 to notify easyTechCare Inc. of their desire to cancel. Refunds will not be issued for memberships cancelled during the term of a membership.
10. Transferring easyPlan Memberships
easyTechCare Inc. memberships and all rights to receive Membership Services are dependant on registered PC computer systems and are transferable to new or upgraded systems meeting minimum system requirements, provided the Member updates their profile and maintains their account in good standing.
11. Limitation of Liability
In no event shall easyTechCare Inc. be liable to any person for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including-without limitation-those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage in connection with any of the membership services, the easyTechCare Inc. website (including all information, services, and products referenced or linked to on the website), or any other information, documents, products, software, downloads, repair services, advice, and information provided by easyTechCare Inc. or any of its third-party product or service providers, whether or not such persons are advised of the possibility of such damages.
12. Force Majeure
In the event easyTechCare Inc.'s delivery of Membership Services is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond EasyTechCare Inc.'s reasonable control, then EasyTechCare Inc. shall be excused from such delivery to the extent that it is delayed or prevented by such cause.
13. Modifications to Terms of Service
easyTechCare Inc. reserves the right to amend the Terms of Service governing the use of Membership Services and the easyTechCare Inc. website at any time by (a) posting a revised version of the Terms of Service on the easyTechCare Inc. website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to easyTechCare Inc.. Member is responsible for regularly reviewing the easyTechCare Inc. website to be informed of amendments to the Terms of Service. Members' continued use of Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent shall be deemed acceptance by Members of the amended Terms of Service.
14.Suspension or Termination of easyTechCare Inc. Memberships
easyTechCare Inc. reserves the right, at its sole discretion, to suspend or terminate any Membership Service of any Member that is being used fraudulently or for any computer system other than a Registered System.