By completing the registration process each member indicates their agreement to the following terms:
1. Supported Hardware and Software
The Membership Services include online and telephone technical support services and personal computer component repair/replacement coverage (where applicable) for the following systems :
PC Computer systems must meet the minimum requirements:
Intel Pentium/Celeron processor, AMD K6/Athlon/Duron processor, or compatible is recommended. Pentium II (or equivalent) or better is required.
PC Computer systems operating on any of the following platforms:
Microsoft® Windows® 98 Second Edition
Microsoft® Windows® Millennium Edition
Microsoft® Windows® NT Workstation
Microsoft® Windows® 2000 Professional
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional Edition
EasyTechCare will fix PC computer problems related to malfunctions and assist Member to run the software listed below, but will not instruct the Member on how to use the software. As an example, if a Member cannot start MS Outlook, EasyTechCare will provide the support needed to start the program. If the Member wants help configuring options, or composing email then EasyTechCare will direct the customer to the software publisher or a tutorial site on the Internet.
Selected Software applications are:
Microsoft® Internet Explorer
Netscape Navigator
Netscape Communicator
Microsoft® Office Products
Microsoft® Outlook Express (versions 4.0 and higher)
Microsoft® Outlook® (versions 97 and higher)
Microsoft® Word (versions 97 and higher)
Microsoft® Excel (versions 97 and higher)
Microsoft® PowerPoint® (versions 97 and higher)
Microsoft® Access (versions 97 and higher)
Microsoft® FrontPage® (versions 98 and higher)
Microsoft® Publisher (versions 2000 and higher)
Microsoft® Works
Microsoft® NetMeeting
Microsoft® Media Player
Real Media Player
2. Availability of Services
EasyTechCare's technical support services and products (collectively, the "Membership Plans") are available for the one (1) or more PC computer systems registered with EasyTechCare under EasyPlanOne, EasyPlanTwo, or EasyPlanThree. On-line technical support is available 24/7. Telephone support and In Home repairs are available within the Greater Toronto Area during the following business hours:
Mondays to Saturdays from 9:00am to 8:00pm
Closed on Sundays and the following holidays: Good Friday (Friday preceding Easter), Victoria Day (Monday preceding the last weekend in May), July 1st, Labour Day (First Monday in September) Thanksgiving (second Monday in October), close at 2:00pm on December 24th, December 25th, close at 2:00pm on December 31st and January 1st.)
3. EasyTechCare's Responsibilities
EasyTechCare will use its best efforts to resolve Members' basic computer technical problems for a Registered PC Computer. EasyTechCare will attempt to resolve such technical problems in a professional and timely manner, taking into consideration the circumstances and nature of the technical problems. Response times may be delayed due to research and inquiries, as may be necessary. EasyTechCare's technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and EasyTechCare's responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve online or by telephone. EasyTechCare may be required to refer the Member directly to the manufacturer or developer where certain guarded proprietary information limits EasyTechcare’s ability to resolve some problems.
4. Member's Responsibilities
Upon registration and each member must complete a computer profile on-line for each computer system they wish to have covered under an EasyPlan. Members must notify EasyTechCare by updating their profile on line in the event Member upgrades or wishes to otherwise change a Registered System. Prior to seeking technical support or hardware repair and upgrade services, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member understands and acknowledges that neither EasyTechCare nor any of its third-party product or service providers shall be responsible for any lost data or work delays resulting from any technical support services, other services, or products provided by EasyTechCare.
5. Repair Services and Parts Replacement
Computer software repair coverage provided under the appropriate membership plan shall only be available to the member at least 30 days after the effective date of a new or upgraded registered membership. There is a maximum coverage limit of $300 per year, per computer or 2 In-Home visits. This includes parts and labour. In-Home Repair Services provided under the appropriate membership plans is provided by EasyTechCare or its third party service providers. EasyTechCare will call the member by the next business day to schedule the on site call.
PC computer component repair/replacement coverage provided under the appropriate membership plan shall only be available to the member at least 30 days after the effective date of a new or upgraded registered membership. There is a maximum coverage limit of $500 per year, per computer. This includes parts and labour. In-Home Repair Services provided under the Easy PlanTwo and EasyPlanThree plans is provided by EasyTechCare or its third party service providers. EasyTechCare will call the member by the next business day to schedule the on site call. Should the member’s computer be located outside the GTA, EasyTechCare may require the Member to arrange transportation of the PC computer to EasyTechCare (or its third party service provider) at the cost of the member. EasyTechCare reserves the right to change third party service providers without notice to the Member. Replacement components (and associated labour) covered under the Easy PlanTwo and Easy PlanThree shall be limited to available compatible parts. Covered components are limited to:
All components of the PC Computer are defined as being “in skins”, or inside the computer’s casing. Not included in this definition are laptops, external components such as printers, monitors or scanners or outboard peripherals of any type, with the exception of high speed modems and Small Office/Home Office quality routers used in conjunction with a Home Network
EasyTechCare makes no representation nor does it guarantee exact replacement parts. Member agrees that EasyTechCare or its third party repair service provider has the sole discretion to use new, refurbished, or reasonably comparable parts, if necessary. All repairs/replacements come with a 90 day guarantee. No repair services, and no replacement parts are available for any handheld devices. No technical support, depot or onsite repair services, and no replacement parts are available for Apple computer systems.
6. Optional Services
Optional services for network installations, software, hardware, upgrades, trade-ins and other support services outside the scope of the standard services are available on an hourly basis. Additional service charges will apply and will be quoted on a case-by-case basis. Members enjoy preferred labour rates.
7. Third-Party Link and Content Disclaimer
Links contained in EasyTechCare's website may cause a user to leave the EasyTechCare website. Such linked websites are not under the control of EasyTechCare and EasyTechCare is not responsible for the contents of any linked website or any link contained in a linked website. EasyTechCare provides these links from the EasyTechCare website only as a convenience, and the inclusion of any link does not imply any endorsement by EasyTechCare of the website or any of its contents. All users use materials and information in third-party websites at their own risk.
8. Privacy Policy; Third-Party Privacy Practices
All use of the Membership Services and the EasyTechCare website is subject to EasyTechCare's Privacy Policy. Though EasyTechCare promotes responsible privacy policies, EasyTechCare cannot control or be responsible for the privacy practices of third-party websites or service providers to which the EasyTechCare website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the EasyTechCare website or membership plan.
9. Renewal and Cancellation
Each EasyTechCare membership will be automatically renewed for another term equivalent to the term length originally authorized on the expiration of Member's original enrolment date (the "Anniversary"), at the same annual fee and plan type, unless Member notifies EasyTechCare thirty (30) days prior to the Anniversary that Member elects not to renew the membership. Member must contact EasyTechCare's Customer Service Center at 416-987-3279 in order to notify EasyTechCare of the members desire to cancel. Refunds will not be given for memberships cancelled during the term of a membership.
10. Memberships Transferable
EasyTechCare memberships, and all rights of Members to receive Membership Services, are registered PC computer system dependant and are transferable to new or upgraded systems meeting the minimum requirements provided the Member updates their profile on the EasyTechCare website and maintains their account in good standing.
11. Limitation of Liability
In no event shall EasyTechCare be liable to any person for any special, general, incidental, indirect, consequential, or punitive damages of any kind, including, without limitation, those resulting from negligent or criminal acts of third parties, loss of use, loss of data, lost profits, or computer hardware damage, in connection with any of the membership services, the EasyTechCare website (including all information, services, and products that are referenced or linked to in the EasyTechCare website), or any other information, documents, products, software, downloads, repair services, advice, and information provided by EasyTechCare or any of its third-party product or service providers, whether or not such person is advised of the possibility of such damages.
12. Force Majeure
In the event EasyTechCare's delivery of the Membership Services is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond EasyTechCare's reasonable control, then EasyTechCare shall be excused from such delivery to the extent that it is delayed or prevented by such cause.
13. Modifications to Terms of Service
EasyTechCare reserves the right to amend the Terms of Service that govern use of the Membership Services and the EasyTechCare website at any time by (a) posting a revised version of the Terms of Service on the EasyTechCare website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to EasyTechCare. Member is responsible for regularly reviewing the EasyTechCare website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.
14.Suspension or Termination of Memberships
EasyTechCare reserves the right to suspend or terminate any Membership Services of any Member that EasyTechCare, in its sole discretion, determines are being used fraudulently or for any computer system other than a Registered System.
15. General
In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the EasyTechCare website, which collectively constitute the entire agreement between Member and EasyTechCare. EasyTechCare and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. Ontario law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in Toronto, Ontario. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. EasyTechCare's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The EasyTechCare website is available internationally and may contain references to EasyTechCare products, services, and programs that are not available in a viewer's country.
